Orders & Delivery
Ordering Process:
- Retailers or traders can place their orders by contacting our sales team directly.
- When placing an order, retailers are required to provide accurate product quantities, delivery details, and any specific delivery instructions.
- Orders are subject to availability, and our sales team will confirm the order and delivery schedule with the retailer.
Minimum Order Quantity (MOQ):
We have a minimum order quantity requirement for our products to ensure efficient delivery and handling. Retailers are advised to inquire about the MOQ for each product when placing their orders.
Delivery is available within the UAE, and retailers can choose their preferred delivery date and time-based on availability.
Delivery charges may apply based on the order size and delivery location. Our sales team will provide the delivery cost details upon order confirmation.
Vida Food aims to deliver orders promptly, and our logistics team will coordinate with retailers to ensure smooth and efficient delivery.
Payment terms will be communicated to retailers upon order confirmation. We offer flexible payment options to accommodate the needs of our retailer partners.
Vida Food is committed to delivering high-quality products to retailers. In the rare event of any quality issues, retailers are encouraged to contact our customer service team for prompt assistance.
We strive to ensure that retailers receive their orders in perfect condition. In the event of damaged or incorrect products, retailers should notify us within a specified timeframe to arrange for returns or exchanges as per our policy.
Our dedicated customer support team is available to assist retailers with any inquiries, order updates, or post-delivery assistance.
We value our partnerships with retailers and aim to provide a seamless ordering and delivery experience. For more information or to place an order, please contact our sales team.