Return and Exchange Policy:

At Vida Food, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

Returns:

• We accept returns of unopened and unused products within 30 days of the purchase date.
• To initiate a return, please contact our customer service team to obtain a return authorization.
• Once your return is approved, you will be responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent damage during transit.

Exchanges:

• If you would like to exchange a product for a different variant or flavor, please contact our customer service team to arrange for an exchange.
• The product being exchanged must be unopened and in its original packaging.

 

Refunds:

Once we receive your return, we will inspect the product and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.

 

Exceptions:

• Perishable items such as spices are not eligible for return or exchange due to food safety regulations.
• We do not accept returns or exchanges for products that have been opened or used unless they are found to be defective.

 

Contact Us:

If you have any questions about our return and exchange policy, please contact us at [+971 50 816 4136].